Last updated: [To complete: date]
Return window
You can request a return within [To complete: number of days, previously stated as 30 days] of receiving your order.
Items that can be returned
To be eligible for a return, items must be [To complete: condition, previously stated as unused and in original packaging].
For hygiene and safety reasons, the following cannot be returned unless they arrive faulty or damaged: [To complete: e.g. opened food or treats, used grooming items].
How to start a return
- Contact us with your order number and the items you want to return.
- We will reply with return instructions and the return address.
- Pack the items securely and send them back. [To complete: state who pays return postage].
Refunds
Once we receive and check your return, we will refund you to your original payment method within [To complete: number of days]. [To complete: state whether original delivery charges are refunded].
Faulty, damaged or wrong items
If an item arrives faulty, damaged or is not what you ordered, please contact us within [To complete: number of days] of delivery, ideally with a photo, and we will arrange a replacement or refund.
Your legal rights
This policy does not affect your statutory rights as a consumer.